Issue review and resolution
Analyzes and fixes errors or failures reported in the system by reviewing its behavior, diagnosing their causes, and working on the components involved. The service is limited to resolving the issues covered by the contracted scope, and does not include additional functional improvements or unrelated problems.
Packages
Choose the package that best fits your project.
Essential
Resolution of occasional issues.
- Monthly diagnosis and correction of one specific issue.
- Monthly report on the cause of the issue and the solution implemented.
Pro
More frequent support for issues.
- Monthly diagnosis and correction of up to 6 issues per month
- Priority attention over the Essential service.
- Monthly report on the causes of the issues and the solutions implemented.
Custom
Priority support for critical operations.
- Monthly diagnosis and correction of up to 15 issues per month
- Priority attention over the Pro service.
- Monthly report on causes, risks, and solutions implemented.
Frequently asked questions
How fast do you respond to an issue?
Response time depends on the support plan you've purchased. Each plan sets an initial response window, which is communicated when you purchase the service. The time needed to resolve the issue will depend on its complexity.
What do you do to prevent the same issue from happening again?
The cause of the issue is analyzed and the necessary corrections are applied to reduce the chance of it happening again. Where applicable, tests are also run to verify that the solution works correctly.
Can you review issues on sites or systems built by third parties?
Yes. First, the technology, the state of the project, and the available access are evaluated to determine whether it's possible to diagnose and fix the issue. If there are technical limitations, they're communicated before starting the work.